From an article recently featured on Slashdot:

Office workers are baffled by computer jargon and make serious business blunders because they see 'IT speak' as a foreign language, a survey has revealed.

We rarely use "technical terms" in front of desktop users - we're used to having to exclude 50% of our vocabulary when we converse with John Q. Public at his computer. The problem is that people have come to expect everything that IT says to be so laden with incomprehensible technical jargon that they automatically tune themselves out.

_Around 48% are confused by different kinds of files like Jpegs and PDFs and don't know how they should be used.

A further 23% are not sure whether to upload or download - requiring further contact with the IT department for an explanation._

JPEGs and PDFs are such common files that I can't imagine anybody who works in an office environment not understanding the difference. Again, willful ignorance.

From java-script and cookies to Trojan horses and worms, over two-thirds (68%) of office workers believe IT lingo is incomprehensible. And almost 32% of office blunders are caused by misunderstandings surrounding 'IT speak'.

Try this: when IT says something that confuses you, ask what it means. Or educate yourselves, you feebleminded simpletons. If computers have become such a large part of your job, it may be time to learn a few basic things about it, like the difference between a virus and spyware. (Most of the users I come across blame viruses for everything from pop-ups to any unfamiliar error message.) As a car owner, I've educated myself as to how the car works, and how to fix a few simple problems. I can change a tire or the oil or a fuse, and if while a mechanic (read: dad) is fixing it, he says something I don't understand, I'll ask what it means. Is it too much to ask that computer users in an office environment learn to do the same thing with their primary means of work: the ubiquitous computer?